Developing a Dynamic and Profitable Customer Service Team
1h! Run Time
Employees
only
Provided
Friendly
Access
Description
Every one of us serves customers, whether on the front lines, behind the scenes, or running the company, and how we do it shapes the business.
What this course covers:
- What customer service means for internal and external customers
- How your attitude affects the service you provide
- Identifying and meeting your customers' needs
- In-person and over-the-phone service techniques
- Handling difficult customers and generating return business
For anyone who wants to serve customers better and build lasting goodwill.
System Requirements
See System Requirements in the Coggno Knowledge Base
Table of Contents
Course Outline
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Customer Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service Over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do to Wow Customers Every Time
Module Twelve: Wrapping Up
Good Customer Service is the lifeblood of any business.
