Developing a Dynamic and Profitable Customer Service Team
Last Updated 08/2018
English
30-Day Money Back Guarantee
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Finish in
60 mins! Run Time
60 mins! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
Description
Course Overview
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course Objectives
* State what customer service means in relation to all your customers, both internal and external
* Recognize how your attitude affects customer service
* Identify your customers’ needs
* Use outstanding customer service to generate return business
* Build good will through in-person customer service
* Provide outstanding customer service over the phone
* Connect with customers through online tools
* Deal with difficult customers
System Requirements
Knowleged of PC, Pen, Paper
Table of Contents
Course Outline
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Customer Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service Over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do to Wow Customers Every Time
Module Twelve: Wrapping Up
Good Customer Service is the lifeblood of any business.
