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Managing Anger and Frustration in the Workplace

Course Overview

Controlling and limiting anger is important in every aspect of one's life.

Without control you are putting limits on what you can accomplish in your personal and professional life. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand.

However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

The Anger Management course will help teach participants how to identify their anger triggers and what to do when they get.

Keywords: anger management, harassment, Workplace Violence, customer service, Customer Support Human Resource Training

Course Outline:

Module One: Getting Started

Module Two: Understanding Anger

Module Three: Do's and Don'ts

Module Four: Gaining Control

Module Five: Seperate the People from the Problem

Module Six: Working on the Problem

Module Seven: Solving the Problem

Module Eight: A Personal Plan

Module Nine: The Triple A Approach

Module Ten: Dealing with Angry People

Module Eleven: Pulling It All Together

Module Twelve: Wrapping Up

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger.

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Managing Anger and Frustration in the Workplace

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