Managing Anger and Frustration in the Workplace
1h! Run Time
Employees
only
Provided
Friendly
Access
Description
Everyone experiences anger, but left unchecked it can damage careers and relationships. This course helps you manage anger and frustration constructively in the workplace.
What this course covers:
- Why controlling anger matters at work and at home
- How to identify your personal anger triggers
- Constructive approaches to defuse frustration
- Ways to respond calmly when tensions rise
Turn anger into a manageable, productive response.
System Requirements
See System Requirements in the Coggno Knowledge Base
Table of Contents
Course Outline:
Module One: Getting Started
Module Two: Understanding Anger
Module Three: Do's and Don'ts
Module Four: Gaining Control
Module Five: Seperate the People from the Problem
Module Six: Working on the Problem
Module Seven: Solving the Problem
Module Eight: A Personal Plan
Module Nine: The Triple A Approach
Module Ten: Dealing with Angry People
Module Eleven: Pulling It All Together
Module Twelve: Wrapping Up
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger.
